Refund Policy
We want you to buy only after Kassivo has proven itself on your hardware—not under pressure.
Operator
Operated by Kassivo Team, Casablanca, Morocco. Contact: contact@kassivo.com · +212 629 693 932
Free trial first—no payment, no card
Every customer can run a free 30-day trial before purchase. We do not take payment and we do not require a card during the trial. Use that window to install Kassivo, check hardware compatibility, and run your real counter workflows.
When a refund is available
If you experience an unresolvable technical fault within 14 days of purchasing a license key, and our support team cannot fix it after a good-faith attempt, you are eligible for a full refund. Email contact@kassivo.com with your order or receipt details, Machine Hardware ID, and a short description of the issue.
When a refund is not available
If you like the product after the trial and buy a license key, change-of-mind refunds are not available. The free trial exists so you can decide with confidence before paying. This does not reduce rights that applicable law does not allow to be excluded.
Support remedies before a refund
Before any refund request is closed, we try to resolve the issue: installation guidance, hardware compatibility checks, profile confirmation, and license reactivation where appropriate. Most problems are solved this way without needing a refund.
Backups before hardware changes
Always keep a current backup of your Kassivo data on a secure USB drive or external disk. Kassivo includes built-in encryption and scheduled backup reminders that appear smoothly without interrupting active counter work. Backups protect your business if a PC fails—refunds do not replace lost local data.
Operated by Kassivo Team, Casablanca, Morocco. Contact: contact@kassivo.com · +212 629 693 932